Collector crashes upon entity deployment

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Article ID: 86308

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No specific error message, but in the sldrmd.log file the last messages are related to the entities and there is no "stop banner".

Patch level detected:SP Analyst Agent for Windows 5.60
Product Version: Sysload 5.6.0

Description :Collector crashes upon or shortly after entity deployment, therefore real-time metrics are not available anymore.
smdrmd.exe process is not present anymore.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A