Installing and running uim robot and probes on Suse Linux 12 SP2 servers

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have installed nimsoft robot on a server .

When we try to deploy probes for example, the cdm probe, we see compatibility messages in the controller logs as shown below.

Controller Logs: 

Oct 18 11:05:11:483 [139780879537920] Controller: machine: x86_64
Oct 18 11:05:11:483 [139780879537920] Controller: Could not figure out what Linux version you are running! 
Oct 18 11:05:11:483 [139780879537920] Controller: Please report the following system information to [email protected] 
Oct 18 11:05:11:483 [139780879537920] Controller: System information: 
Oct 18 11:05:11:483 [139780879537920] Controller: sysname: Linux 
Oct 18 11:05:11:483 [139780879537920] Controller: node : xx-xxx-xxxxxxxx
Oct 18 11:05:11:483 [139780879537920] Controller: release: 4.4.21-69-default 
Oct 18 11:05:11:483 [139780879537920] Controller: version: #1 SMP Tue Oct 25 10:58:20 UTC 2016 (9464f67)
Oct 18 11:05:11:483 [139780879537920] Controller: inst_pkg - warning, no compatible package sections found for package 'robot_update'

Environment

• UIM 8.4x, 8.5x
• OS: SUSE Linux Enterprise Server 12 (x86_64). 

Cause

• Running a robot version older than version 7.92 on SUSE Linux 12 SP2 servers
• Older versions of the UIM robot are not compatible with this release

Resolution

• Robot 7.92 or higher is required to work correctly on SUSE Linux Enterprise Server 12 (x86_64) SP2 
• Please contact support via support ticket to get the installers if required for this version
• If running an older version of the robot on this platform please uninstall the older robot version and install version 7.92 of robot.
• After installing the robot enable the nimbus watcher service

Additional Information

There is currently no 7.92GA release - this hotfix was developed before release, and rather than releasing 7.92GA we have chosen to release this hotfix. 
The next robot_update release which contains these fixes will be 7.95.