Confusing message in the sldtkd.log file

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Article ID: 86296

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
sldtkd - ERROR : The reference 'xxxx' written in the license file 'C:\Program Files\sysload\sldtkd\sldtkd.dat' does not match the reference 'yyyy' found on the machine.

Patch level detected:SP Analyst Token Server 5.60
Product Version: Sysload 5.6.0

Description :The Token Server does not start and the error message in the log file refers to the .dat file instead of refering to the .lic file.

Cause

Cause type:
Defect
Root Cause: If there is a mismatch between the name specified in the sldtkd.ini file (or the hostname automatically retrieved) and the reference for which the activation key was calculated.

Environment

OS: All

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Token Server
Version: Sysload 5.8.0

Additional Information

Workaround :
N/A