SSL on in Univiewer and java compatibility

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Article ID: 86278

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
Pop-up error message in the console:
Could not obtain server certificate chain

Patch level detected:Univiewer Console 6.7.01
Product Version: Dollar.Universe 6.7.01

Description :UVC starting with java version strictly superior to 1.8.0_40 cannot connect to UVMS in SSL mode.

Cause

Cause type:
Defect
Root Cause: The java certificate cannot be validated.

Environment

OS: Windows

Resolution

Upgrade your univiewer to the version 6.7.21 and make sure that you are compliant with the following depending on your Java version :

- both server (server where Univiewer Management server runs)
- client (server where is launched the Univiewer Console) side

UVMS\UVC | 1.7.79 | 1.8.40 | 1.8.65 | 1.8.91 | 1.8.111
--------------------------------------------------------------------
1.7.79 | ok | ok | ok | ok | ok
1.8.40 | ok | ok | ok | ok | ok
1.8.65 | ko | ok | ok | ok | ok
1.8.91 | ko | ok | ok | ok | ok
1.8.111 | ko | ok | ok | ok | ok

Fix Status: Released

Fix Version(s):
Component: Univiewer.Console
Version: Dollar.Universe 6.7.21

Additional Information

Workaround :
N/A