Sysload Agent for Windows: agent fails to start after upgrade
Article ID: 86257
CA Automic Sysload
Affects Release version(s): 5
Error Message :
On the windows event viewer, there is an event id 7034 generated when the agent tries to start:
"The Sysload Collector service terminated unexpectedly"
Patch level detected:Sysload Agent for Windows
Product Version: Sysload 5.8.0
Description :User upgrading windows agent from version 5.34 to version 5.60 on a Windows 32bit server.
The agent fails to start after the upgrade.
OS Version: issue occurrs on windows 32bit platforms only
Root Cause: The issue was due to a problem detecting the number of physical / logical processors on windows 32 bit platforms
Update to the fix version listed below or a newer version if available.
Fix Status: Released
Version: Sysload 5.6.0