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SNMP Profiles page gives "500 - Internal server error"

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Article ID: 8623

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Opening SNMP Profiles page gives "500 - Internal server error."

 SNMP_Profiles_Error.jpg

 

 

Cause

The cause of this problem is because of '&' symbol in SNMP Profile name field.

You have to remove the '&' symbol from snmp profiles names to resolve the issue.

SNMP Polling of devices also doesn't work properly because of this.

Environment

NFA Console 9.2 and 9.3 releases.

Resolution

Follow the below instructions:

  • Login to NFA Console server
  • Open a command prompt.
  • Run the below command:
  • mysql -P3308 reporter -t -e "update snmpprofiles set name=replace(name,'&','')"

The changes are applied immediately and there is no need to restart any services.

 

Additional Information

https://support.ca.com/us/knowledge-base-articles.tec1194223.html

https://support.ca.com/us/knowledge-base-articles.tec603659.html

https://support.ca.com/us/knowledge-base-articles.TEC607072.html