SNMP Profiles page gives "500 - Internal server error"

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Opening SNMP Profiles page gives "500 - Internal server error."

 

 

Environment

NFA Console 9.2 and 9.3 releases.

Cause

The cause of this problem is because of '&' symbol in SNMP Profile name field.

You have to remove the '&' symbol from snmp profiles names to resolve the issue.

SNMP Polling of devices also doesn't work properly because of this.

Resolution

Follow the below instructions:

• Login to NFA Console server
• Open a command prompt.
• Run the below command:
• mysql -P3308 reporter -t -e "update snmpprofiles set name=replace(name,'&','')"

The changes are applied immediately and there is no need to restart any services.