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WAC Error: Auto Login Failure - May be its not Configured Properly - User Normal Login

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Article ID: 8621

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Patch Manager

Issue/Introduction

Windows Unified Login Authentication on DSM Web Console shows WAC login popup:

"X Error: Auto Login Failure - May be its not Configured Properly - User Normal Login"

Cause

Missing permission for the IIS Application Pool Identity DefaultAppPoll.

Environment

Client Automation - r14.x versions

Resolution

In Computer Management > Services and Applications > Internet Information Services (IIS) Manager,

expand the Server under Connections:

 

 

Right-click on the DSM_WebService, then Edit Permissions:

 

 

Select the Security tab in bin Properties, then Edit:

 

 

 

Click on Add:

 

 

Add the user DefaultAppPool (Hostname\DefaultAppPool) and click Ok:

 

 

Give the Full Control and click Ok and Apply:

 

 

Enter on site DSM_WebService:

 

 

Click on Providers and verify the order:

 

 

Click on Advanced Settings and check the selections:

 

 

caf stop tomcat

iisrestart

caf start tomcat

 

Additional Information

See ref. link:

Application Pool Identities

Attachments