Freeze of the Agent Feedback for Windows and Scenarios not being launched

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Article ID: 86167

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error messages appear in the logs.

Patch level detected:SP Analyst Agent Feedback for Windows
Product Version: Sysload 5.6.0

Description :Freeze of the Agent Feedback for Windows and Scenarios not being launched

Cause

Cause type:
Defect
Root Cause: Randomly, the collector could freeze on Windows XP servers due to a non handled exception when detecting the end of the previously launched scenario.

Environment

OS: Windows XP
OS Version: XP SP3

Resolution

This issue has been fixed on version 5.60 of the Agent Feedback for Windows

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
5.60

Additional Information

Workaround :
N/A