Freeze of the Agent Feedback for Windows and Scenarios not being launched

Article Id: 86167

Status: Published

Updated On: 15-04-2018 08:03

Legacy Id: 000012530

Products:

CA Automic Sysload

Issue/Introduction:

Affects Release version(s): 5

Error Message :
No error messages appear in the logs.

Patch level detected:SP Analyst Agent Feedback for Windows
Product Version: Sysload 5.6.0

Description :Freeze of the Agent Feedback for Windows and Scenarios not being launched

Cause:

Cause type:
Defect
Root Cause: Randomly, the collector could freeze on Windows XP servers due to a non handled exception when detecting the end of the previously launched scenario.

Environment:

OS: Windows XP
OS Version: XP SP3

Resolution:

This issue has been fixed on version 5.60 of the Agent Feedback for Windows

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
5.60

Additional Information:

Workaround :
N/A