Freeze of the Agent Feedback for Windows and Scenarios not being launched
Article ID: 86167
Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 5
Error Message :
No error messages appear in the logs.
Patch level detected:SP Analyst Agent Feedback for Windows
Product Version: Sysload 5.6.0
Description :Freeze of the Agent Feedback for Windows and Scenarios not being launched
Error Message :
No error messages appear in the logs.
Patch level detected:SP Analyst Agent Feedback for Windows
Product Version: Sysload 5.6.0
Description :Freeze of the Agent Feedback for Windows and Scenarios not being launched
Cause
Cause type:
Defect
Root Cause: Randomly, the collector could freeze on Windows XP servers due to a non handled exception when detecting the end of the previously launched scenario.
Defect
Root Cause: Randomly, the collector could freeze on Windows XP servers due to a non handled exception when detecting the end of the previously launched scenario.
Environment
OS: Windows XP
OS Version: XP SP3
OS Version: XP SP3
Resolution
This issue has been fixed on version 5.60 of the Agent Feedback for Windows
Fix Status: Released
Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
5.60
Fix Status: Released
Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
5.60
Additional Information
Workaround :
N/A
N/A
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