Sysload Agent HyperV : The metrics are available in real-time when the collection fails

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Article ID: 86166

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
This kind of error messages appear on the sldhyperv.log:

##################
[sldhyperv] Agent 'XXX-XXX' - OSldHypervAgentMgr_GetStatistics failed for Computer Name 'XXX-XXX'...
##################

Patch level detected:Sysload Agent for Hyper-V 5.80
Product Version: Sysload 5.8.0

Description :The metrics are available in real-time when the collection fails, displaying all the time the same value from the time that the collection stopped to work correctly.

Cause

Cause type:
Configuration
Root Cause: N/A

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80B

Additional Information

Workaround :
N/A