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In AdminConsole you may get error like "Caution: A connection to the web archive can not be obtained."

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Article ID: 8616

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After following the instructions provided on the below documentation link

https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/optional-post-installation-tasks/configure-admin-console-to-use-a-proxy-server

you may get further problem to access the web Archive section for downloading probes. The below error may occur.

"Caution: A connection to the web archive can not be obtained."

The webgtw log shows lines like this:

2017-06-22 14:46:32,639 DEBUG com.nimsoft.uimservices.infrastructureservices.core.client.impl.WebArchiveClient:getProxyInfo:188 [localhost-startStop-1] - Proxy info retrieved from webgtw at /ServerXYZ/PRIMARY/xxxxxx/webgtw: HttpProxyInfo{strProxyServer=http://xxx.xx.xx.xxx, nProxyPort=81, strProxyAuthUsername=, strProxyAuthPassword=xxx}

2017-06-22 15:09:40,170 WARN org.apache.cxf.common.logging.LogUtils:doLog:452 [pool-2-thread-1] - Interceptor for {http://archive.nimsoft.com/}NimsoftArchiveService#{http://archive.nimsoft.com/}ListProducts has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault: Could not send Message

Cause

Possible wrong value in the webgtw configuration file 

Environment

UIM 8.5 and later

Resolution

1.       Open webgtw Raw Configure section

2.       Verify that the value entered in “proxy_server” field does not contain any “http://” value but only IP or Hostname