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In AdminConsole you may get error like "Caution: A connection to the web archive can not be obtained."


Article ID: 8616


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


After following the instructions provided on the below documentation link

you may get further problem to access the web Archive section for downloading probes. The below error may occur.

"Caution: A connection to the web archive can not be obtained."

The webgtw log shows lines like this:

2017-06-22 14:46:32,639 DEBUG com.nimsoft.uimservices.infrastructureservices.core.client.impl.WebArchiveClient:getProxyInfo:188 [localhost-startStop-1] - Proxy info retrieved from webgtw at /ServerXYZ/PRIMARY/xxxxxx/webgtw: HttpProxyInfo{strProxyServer=, nProxyPort=81, strProxyAuthUsername=, strProxyAuthPassword=xxx}

2017-06-22 15:09:40,170 WARN org.apache.cxf.common.logging.LogUtils:doLog:452 [pool-2-thread-1] - Interceptor for {}NimsoftArchiveService#{}ListProducts has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault: Could not send Message


Possible wrong value in the webgtw configuration file 


UIM 8.5 and later


1.       Open webgtw Raw Configure section

2.       Verify that the value entered in “proxy_server” field does not contain any “http://” value but only IP or Hostname