Sysload Agent for Windows : Agent is hanging and not responding

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No errors

Patch level detected:Sysload Agent for Windows 5.80
Product Version: Sysload 5.8.0

Description :Agent is hanging and not responding

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: Windows

Resolution

Workaround : Kill "sldrmhst.exe" process and delete the .lck file. Stop and start FileServer and relaunch the Collector

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80a

Additional Information

Workaround :
N/A