Sysload Agent for Windows : Agent is hanging and not responding

Article Id: 86152
Status: Published
Updated On: 15-04-2018 08:03
Legacy Id: 000012353
Products:
CA Automic Sysload
Issue/Introduction:

Affects Release version(s): 5

Error Message :
No errors

Patch level detected:Sysload Agent for Windows 5.80
Product Version: Sysload 5.8.0

Description :Agent is hanging and not responding

Cause:

Cause type:
Defect
Root Cause: N/A

Environment:

OS: Windows

Resolution:

Workaround : Kill "sldrmhst.exe" process and delete the .lck file. Stop and start FileServer and relaunch the Collector

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.8.0
5.80a

Additional Information:

Workaround :
N/A