Agent for Windows: random errors when historizing the top process
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Article ID: 86146
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Updated On:
Products
CA Automic Sysload
Issue/Introduction
Affects Release version(s): 5
Error Message : On the sldrmd.log the following kind of errors appear: ######################## hist - *** Error in OAgNtProcessForHstTop_DeSerialize; LMsgEnc_ExpectInt_ac (Version Number); nRetMsgEnc=-100 LPtrVerif - otopfile.c[XXX] - Error hist - Error Saving Top Graph Records ########################
Patch level detected:SP Analyst Agent for Windows 5.60 Product Version: Sysload 5.6.0
Description :Several errors appear randomly on a Windows server when trying to historicize the top process.
Cause
Cause type: Defect Root Cause: N/A
Environment
OS: Windows
Resolution
Update to the fix version listed below or a newer version if available.