When synchronization with UVMS is not working because of a timeout, no error message appears on the universe.log

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
Nothing appears on the universe.log

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :When synchronization with UVMS is not working because of a timeout, no error message appears on the universe.log
The synchronization never gets done with UVMS, so the security is not up to date.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

After installing the version 6.5.21 of Dollar Universe, in case there is a timeout on the synchronization with uvms, you should find this kind of error message in universe.log:

#############
|ERROR|X|IO |pid=21002.8| o_sync_uvms | Error decoding sync response. Time out reached
#############

In order to fix it, you should increase the value on the Node Settings of the Dollar Universe node:

Technical settings:
Time-out for connections to UVMS (seconds) -> increase to 120 instead of 30

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21

Additional Information

Workaround :
N/A