When synchronization with UVMS is not working because of a timeout, no error message appears on the universe.log
Article ID: 86125
Updated On:
Products
CA Automic Dollar Universe
Issue/Introduction
Error Message :
Nothing appears on the universe.log
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :When synchronization with UVMS is not working because of a timeout, no error message appears on the universe.log
The synchronization never gets done with UVMS, so the security is not up to date.
Nothing appears on the universe.log
Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0
Description :When synchronization with UVMS is not working because of a timeout, no error message appears on the universe.log
The synchronization never gets done with UVMS, so the security is not up to date.
Cause
Cause type:
Defect
Root Cause: N/A
Defect
Root Cause: N/A
Environment
OS: All
Resolution
After installing the version 6.5.21 of Dollar Universe, in case there is a timeout on the synchronization with uvms, you should find this kind of error message in universe.log:
#############
|ERROR|X|IO |pid=21002.8| o_sync_uvms | Error decoding sync response. Time out reached
#############
In order to fix it, you should increase the value on the Node Settings of the Dollar Universe node:
Technical settings:
Time-out for connections to UVMS (seconds) -> increase to 120 instead of 30
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21
#############
|ERROR|X|IO |pid=21002.8| o_sync_uvms | Error decoding sync response. Time out reached
#############
In order to fix it, you should increase the value on the Node Settings of the Dollar Universe node:
Technical settings:
Time-out for connections to UVMS (seconds) -> increase to 120 instead of 30
Fix Status: Released
Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21
Additional Information
Workaround :
N/A
N/A
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