Triggers on SAP jobs fail on the status 'Intercepted'

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Article ID: 86108

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :In a SAP Manager context where job interception is activated on the SAP system, the triggering of jobs on the status 'Intercepted' fails from time to time.

Cause

Cause type:
Defect
Root Cause: SAP Triggers fails due to incoherent recovery of the JOB ID COUNT:
The job interception relies on the two identifiers, the jobname and the job count of the job.
When a job with a jobcount value lower than the job count value of another job that was caught by the last trigger execution, this job will not be detected by the trigger and will remain in the intercepted status.

Environment

OS: All
Related configuration item(s): Manager SAP activated.

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.41

Additional Information

Workaround :
N/A