Dollar Universe doesn't start.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the universe.log file:
##########################
0007716/UniServio /u_io_srv_main /000000000 - Error opening IO server X service
0007716/UniServio /u_io_srv_main /000000000 - u_listen error : (WinSock): Permission denied
0008900/UniServCdj /u_io_callsrv_ver /000000000 - u_com_crypt_receive error : Invalid message header (not supported) (host [<HOSTNAME>])
##########################

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Dollar Universe doesn't start.

Environment

OS: Windows
OS Version: All

Cause

Cause type:
Configuration
Root Cause: Dollar Universe doesn't start because the port defined for Dollar Universe is already used.

Resolution

The solution is to make sure that the port used by Dollar Universe is free. The port can be checked or changed in the services file:
c:\Windows\System32\drivers\etc\services

Fix Status: No Fix
 

Additional Information

Workaround :
N/A