Dollar Universe doesn't start after upgrade v5 to v6. TEMP_IO_X service is not present.

Article Id: 86006
Status: Published
Updated On: 15-04-2018 08:05
Legacy Id: 000012050
Products:
CA Automic Dollar Universe
Issue/Introduction:

Error Message :
No error message after the upgrade.

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :Dollar Universe doesn't start after upgrade v5 to v6.
TEMP_IO_X service is not present.

Cause:

Cause type:
Defect
Root Cause: In specific cases, the upgrade procedure (Dollar Universe v5 to v6) is not able to create subfolder tmp_v5 and copy all the needed files.

Environment:

OS: Windows
OS Version: All Windows.

Resolution:

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01

Additional Information:

Workaround :
N/A