Receiving the following error after logging into the SDM Mobile App: Login to Analyst Queue not Found.

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After logging into the Service management Mobile Application an error is immediately generated stating the following:

"Login to Analyst Queue not Found"

Also no other tiles are presented besides My Tasks.

Cause

The cause for this error can stem from the following 2 REST Webservice options:

rest_webservice_disable_basic_auth

rest_webservice_resources_to_expose

 

Environment

SDM 14.1SDM 17.0

Resolution

In the Service Desk browser UI navigate to the following:

Administration tab-> Options Manager-> Web Service

 

By default, rest_webservice_disable_basic_auth should have a Value of No and be Installed.

By default, rest_webservice_resources_to_expose should be Not Installed with a default value of rest_access.

 

If either of these two options do not match their default values, set them to back to the defaults, recycle services, and the "Login to Analyst Queue not Found" error should no longer occur.