Univiewer Management server upgrade fails

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
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File Error
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The following error occurred on the file 'D:\Universe\UNIVIE~1\BC40P_UVMS\app\bin\sc.exe'.

Cannot create a file when that file already exists.

(0xb7)
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Abort Retry Ignore
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Patch level detected:Univiewer Management Server 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :The upgrade of Univiewer Management Server may fail.

Cause

Cause type:
Defect
Root Cause: The sc.exe, that verifies that the process com.orsyp.central.server.StopCentralServer is already stopped or not, may still be running.

Environment

OS: Windows
OS Version: ALL Windows

Resolution

The issue has been fixed since the Univiewer Management Server v4.0.10.

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.0.0

Additional Information

Workaround :
N/A