the Job remains in "Running" status when an interactive application is called into this job.

Article Id: 85975
Status: Published
Updated On: 15-04-2018 08:05
Legacy Id: 000012257
Products:
CA Automic Dollar Universe
Issue/Introduction:

Affects Release version(s): 5

Error Message :
No error.

Patch level detected:Dollar Universe 5.3.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :the Job remains in "Running" status when an interactive application is called into this job.

Cause:

Cause type:
Configuration
Root Cause: The user submission Service is not configured to allow interaction with the desktop.

Environment:

OS: Windows
OS Version: All

Resolution:

To interact with desktop, the submission user has to have the Local System account as the logon user for its user service; and the option "Allow service to interact with desktop" has to be checked.
For example, the submission user is "univa". The user service for univa has to be the Local System account. After opening the Windows service panel, and check the "Log On" tab of this service, you will see the option to "Log on as Local System account" and the option to "Allow service to interact with desktop". Please check both boxes.
Please note that after enable the option "Allow service to interact with desktop", you may need to stop and restart the user service.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.3.3 FX25002

Additional Information:

Workaround :
N/A