Reporter extraction fails even in the UniViewer with the DB connection is validated.

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
no error

Patch level detected:Reporter 4.0.10
Product Version: Dollar.Universe 6.0.0

Description :Extraction fails even if Reporter is correctly installed and the UniViewer with the DB connection is validated.

Environment

OS: Windows Server 2008
OS Version: na

Cause

Cause type:
Configuration
Root Cause: The DB has been installed in an other format that UTF-8

Resolution

Re-install the DB instance in UTF-8 encoding

Fix Status: Released

Fix Version(s):
Component: Reporter
Version: Dollar.Universe 6.0.0

Additional Information

Workaround :
N/A