Impossible to startup a Dollar Universe Instance

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the universe.log following messages related to the startup of uxioserv:

2012-11-16 16:03:18 0021079/uxstratm /u_io_callsrv_gen /000000000 - Error connecting IO server on host [QUALIAC]: Unknown host
br/> 2012-11-16 16:03:18 0021079/uxstratm /u_gelog1 /000000000 - Unable to get logical name S_CODNOEUD (API returns error -1)
br/> 2012-11-16 16:03:18 0021079/uxstratm / /134460986 - %UNI_-E-U_UENV0101, La societe est inconnue
br/> 2012-11-16 16:03:23 0021081/uxstratm /u_io_callsrv_gen /000000000 - Error connecting IO server on host [QUALIAC]: Unknown host
br/> 2012-11-16 16:03:23 0021081/uxstratm /u_gelog1 /000000000 - Unable to get logical name S_CODNOEUD (API returns error -1)

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Impossible to startup a Dollar Universe Instance

Environment

OS: All
OS Version: All

Cause

Cause type:
Configuration
Root Cause: The reason for this problem is mainly related to the definition of the hostname.
1- the name of the host is incorrect in uxsrsrv.sck

Resolution

Specify the valid hostname in the uxsrsrv.sck (with correct dns ip resolution, to check with a ping command, or with nslookup, or with checking of hosts file)

If the hostname is unknown, please specify in uxsrsrv.sck the loopback address:

uxsrsrv.sck:
################
127.0.0.1
################

then restart the Dollar Universe node.

Fix Status: No Fix

Additional Information

Workaround :
N/A