EEP server down - jobs remain in Event Wait

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
 On the universe.log these kind of messages may appear at the time of the issue:

######################################################
| 2014-02-28 04:00:36 |ERROR|X|EEP|pid=9444.19| o_sld_auth_client | LServiceApp_DollarUPacketReceive2 in error: [0]
| 2014-02-28 04:00:36 |ERROR|X|EEP|pid=9444.19| o_eep_srv_impl_api_callba | Error authenticating the client. o_eep_auth_client returns -101
| 2014-02-28 04:00:41 |ERROR|X|IO |pid=8414.14| k_handshakeAuthent | u_req_serv to [EEP]/[NRT-APP] in error [-1]
| 2014-02-28 04:00:41 |ERROR|X|IO |pid=8414.6| u_call_srvio_ver | Error connecting to EEP X: Errno syserror 232: Connection reset by peer
######################################################  

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :The EEP server goes down, and the jobs that were waiting for a File Resource remain in status Event Wait.

Environment

OS: All

Cause

Cause type:
Defect
Root Cause: N/A

Resolution

In order to avoid this from happening again, a new setting has been introduced on Dollar Universe 6.2.01 and newer versions.

You recomment to set this variable to 256KB, this can be done via the command:

unisetvar U_CNX_THREAD_STACKSIZE 256

A restart of the EEP server or the Dollar Universe node is required to take into account the modification.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.01

Additional Information

Workaround :
N/A