Handle leak of the process uniservdqm.exe

book

Article ID: 85904

calendar_today

Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
At around 40000 handles, some jobs may abort because there is a problem when calling the unibatchenv with the following error: 

######################################################
Error connecting to the IO server 
######################################################

When reaching 50000 handles, on the event viewer of the system hosting the duas node the following messages appear: 

######################################################
“The server was unable to allocate from the system nonpaged pool because the pool was empty”
######################################################

Later on, the following error may appear on the event viewer: 
######################################################
The Security System detected an authentication error for the server DOMAIN\XXXXXXXXXX$. The failure code from authentication protocol Kerberos was "There are currently no logon servers available to service the logon request 
###################################################### 

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :On windows the process dqm ( unidqmsrv.exe ) has a handle leak ( 1 handle per job execution)resulting on the following problems:

-at around 40000 handles, some jobs abort because there is a problem when calling the unibatchenv with the following error:

Error connecting to the IO server

- when reaching 50000 handles, on the event viewer of the system hosting the duas node the following messages appear:

“The server was unable to allocate from the system nonpaged pool because the pool was empty”.


- later on the following error may appear on the event viewer:

The Security System detected an authentication error for the server DOMAIN\XXXXXXXXXX$. The failure code from authentication protocol Kerberos was "There are currently no logon servers available to service the logon request

This can force us to reboot the windows system

Cause

Cause type:
Defect
Root Cause: The problem only occured on Windows.

Environment

OS: Windows

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.01

Additional Information

Workaround :
N/A