Node can not start after upgrading to v6 - Error sending request to IO []: Connection closed (for request 12 on u_fecd43)

Products

• CA Automic Dollar Universe

Issue/Introduction

Error Message :
 The following error messages may appear on the universe.log when this occurs

##################################################
|ERROR|X|IO |pid=27544.35832| u_io_callsrv_r | Error sending request to IO []: Connection closed (for request 12 on u_fecd43)

|INFO |X|IO |pid=27544.35832| IOUnhandledExceptionFilte | *** execution handler: TID=(35832)

##################################################  

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :The Dollar Universe node stops itself after trying to start it.

Environment

OS: All

Cause

Cause type:
Defect
Root Cause: Some corrupted data has been received and writtent on the exchanger data files keeping the IO server from starting correctly.

Resolution

In order to workaround the issue, please apply the following procedure in order to reinitialize the corrupted exchanger data files:

- Shutdown the Dollar Universe and check that all process are down
- Backup the exchanger data files of the impacted area (u_fecd60.dta, u_fecl60.dta)
- Reinitialize the exchanger data files of the area by executing the following commands on bin ( replace X by A,S, or I in case the issue appears on a different area):

uxrazfic u_fecd60 X
uxrazfic u_fecl60 X

- Apply an offline reorganisatio launching: unireorg
- Restart Dollar Universe

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.3.21

Additional Information

Workaround :
N/A