When in a ticket in Xflow and using the "/Change Order" command on the command bar, an Xflow window is opened with an error rather than a CA Service Desk Manager window to a new change order.
Article ID: 8585
Updated On:
Products
Issue/Introduction
When using Xflow, if you go to a ticket, and then attempt to open a change order from that ticket using the command "/ChangeOrder" on the command bar, a blank Xflow window is opened with an error, rather than a CA Service Desk Manager window going directly to a new change order form.
Environment
Cause
This may be caused by an incorrect value in the casm.conf.js file in Xflow.
For example, the file shows the following:
ar casm_admin = {
config: {
api : {
server:'http://APPSERVER1:9004'
},
search : {
server:'http://APPSERVER1:9006'
},
sdm : {
server : '' // - example:http://sdmurl:8080/CAisd/pdmweb.exe
},
websocket : {
server : 'ws://APPSERVER1:9008'
},
collaboration:{
server:'ws://APPSERVER1:9014'
},
locale:'en-US'
}
};
As you can see above, the variable for "sdm" does not have a proper URL in place.
Resolution
To correct this, follow these steps to update the casm.conf.js file located in:
Program Files\CA\xFlow\APPS\UI\Apache24\htdocs\conf
Open the file in a text editor, and enter the appropriate URL for Service Desk into the variable as follows:
ar casm_admin = {
config: {
api : {
server:'http://APPSERVER1:9004'
},
search : {
server:'http://APPSERVER1:9006'
},
sdm : {
server : 'http://APPSERVER1:8080/CAisd/pdmweb.exe'
},
websocket : {
server : 'ws://APPSERVER1:9008'
},
collaboration:{
server:'ws://APPSERVER1:9014'
},
locale:'en-US'
}
};
Save the file, and then recycle Xflow. You should now be able to create change orders from a ticket in Xflow by using the "/ChangeOrder" command on the command bar.
Additional Information
For additional info, see this section of the documentation: https://docops.ca.com/ca-service-management/17-0/en/using/xflow-analyst-interface/manage-work-from-the-xflow-analyst-interface/manage-tickets
Feedback
