Some Users don't see Dollar Universe objects that they should be able to see according to their Roles.

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Article ID: 85843

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
This may be an issue with users rights (LDAP) that are not synchronized.
Error message in the universe.log:
Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :Some Users don't see Dollar Universe objects that they should be able to see according to their Roles.

Cause

Cause type:
Configuration
Root Cause: Based on the error message in the universe.log, the Dollar Universe node cannot reach the machine of Univiewer Management Server(UVMS).

Environment

OS: All

Resolution

Please make sure that the machine and port number used by the UMVS is reachable from Dollar Universe node, vice-versa at all times, so that synchronization will work. Please check with your network administrator to make sure there is no network issue between Dollar Universe and UVMS.

Fix Status: No Fix

Additional Information

Workaround :
N/A