A Company, with DQM activated, has started properly. However submitted jobs abort instantaneously.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In universe.log file: 
#################### 
<< 2012-11-12 07:46:32 28573930/uxdqmsrv /u_dqm_srv_thread_mai/000000000 - Server v.101 starting (Aug 25 2011) 
<< 2012-11-12 07:46:32 28573930/uxdqmsrv /u_dqm_srv_thread_mai/000000000 - Error opening service: Errno syserror 67: Address already in use 
<< 2012-11-12 07:46:32 28573930/uxdqmsrv /u_dqm_srv_end /000000000 - End of server 
####################

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010
Suddenly, normally after an abnormal crash of the system / node, on a Dollar Universe node with DQM activated all the submitted jobs abort instantaneously.

Cause

Cause type:
Other
Root Cause: Corruption of DQM files.

Environment

OS: All Linux/Unix

Resolution

1. Stop Company
2. In directory /etc/ execute "ls -la" and find the DQM link

For example:
lrwxrwxrwx 1 root root 19 Apr 18  2012 /etc/UNIVERSE_DQM_TST560 -> /apps/du/TST560/DQM
lrwxrwxrwx 1 root root 19 Apr 18  2012 /etc/UNIVERSE_DQM_ -> /apps/du/TST560/DQM

where TST560 is the name of the Dollar Universe Company

3. Rename the link/s to stop using DQM
4. Restart the Company

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A