Extraction via Sysload Portal too long when collecting agents with many metrics / instances like custom / vmware agents

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Article ID: 85780

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
No error appears

Patch level detected:Sysload Agent Custom 5.60 (designed with Sysload Studio)
Product Version: Sysload 5.6.0

Description :The collect via Sysload Portal of agents with many metrics / instances like custom / vmware agents is too long.
The process sldfs_trq.exe uses a lot of cpu when doing a long-term chart on an agent.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: All

Resolution

The FileServer v5.60 build 60 fixes this problems.

Extracted from readme:
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. pb#110732 - bug#20659
If many metrics were collected by the agent, the retrieval speed of historical data was greatly impacted.
This had an impact on the SP Portal collection process and therefore impacted reliability (timeouts) and the collection duration.
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Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
SP Studio Agent 5.60a

Additional Information

Workaround :
N/A