Reporter Server does not see DUAS v6 nodes individually when an extraction is done via Univiewer Console.

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Article ID: 85759

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
No error message

Patch level detected:Reporter 6.2.00
Product Version: Dollar.Universe 6.2.01

Description :Reporter Server does not see the DUAS v6 nodes individually when an extraction is done via Univiewer Console.

Cause

Cause type:
Configuration
Root Cause: In this particular issue, the Reporter service is started with local system account (installed on Windows) and this local system does not belong to the group who is the UVMS group that has administration rights.

Environment

OS: Windows

Resolution

The Reporter service's logon should have administrator rights on Reporter or is part of the UVMS group which contains Reporter administrator rights.

Fix Status: No Fix

Additional Information

Workaround :
N/A