The agent sldnetdevice 5.60a does not collect any metrics

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Article ID: 85738

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
 On the sldnetdev.log this kind of message appear:

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Wed Oct 29 14:08:17 2014: sldnetdev - DataSpoolMgr - Error: invalid command output, keyword on first line is '', 'openagent' expected - 
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Patch level detected:SP Analyst Agent for Network Devices 5.60a
Product Version: Sysload 5.6.0

Description :The agent sldnetdevice does not collect any metricafter installing / upgrading to version 5.60a

Cause

Cause type:
Defect
Root Cause: The file SpsSnmpPluginCollect.d02 was not created after upgrading / installing to version 5.60a

Environment

OS: All

Resolution

Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.5.0
5.60b

Additional Information

Workaround :
N/A