Jobs aborting with error "The related object could not be found"

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Article ID: 85698

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On universe.log message as follows:

###############################################################
| 2014-08-14 15:00:15 |WARN |X|IO |pid=7128.7960| encodeFileResponse | unable to read file [D:\ORSYP\DUAS\STCPRD_edmbla1\log\exp\XE000000001U000000009.0000009]
| 2014-08-14 23:00:00 |ERROR|X|IO |pid=7128.6568| owls_user_read | cannot read USER [sisadmin][U000000003 ], err=3
| 2014-08-14 23:00:00 |ERROR|X|IO |pid=7128.6568| o_io_cache_data_provider_ | Error getting User <sisadmin>: 600
| 2014-08-14 23:00:00 |ERROR|X|IO |pid=7128.6568| owls_user_read | cannot read USER [sisadmin][U000000003 ], err=3
| 2014-08-14 23:00:00 |ERROR|X|IO |pid=7128.6568| o_io_cache_data_provider_ | Error getting User <sisadmin>: 600
| 2014-08-14 23:00:07 |WARN |X|IO |pid=7128.7552| encodeFileResponse | unable to read file [D:\ORSYP\DUAS\STCPRD_edmbla1\log\exp\XE000000001U000000004.0000014]
################################################################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :After new DUAS install jobs abort with error message on UVC console as "The related object could not be found"
Submission account service up an running.

Cause

Cause type:
Configuration
Root Cause: Submission account wasn't created properly. Author code wasn't 3 numeric digits format

Environment

OS: Windows Server 2003

Resolution

Delete and create the submission account and verify user account service has been created.

Note:
Author code: The user's author code on three characters: 0 to 9 and A to Z (uppercase). It must be unique in each Universe even for users having access to both Universes.

Grant full rights over DUAS installation directory to the system account related to this submission account.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A