Event on a SP Analyst Agent are not displayed (on the Console or in SP Monitor).

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the Collector log file (sldlmd.log):
##########################
Evt - *** Client not responding: 'Management Server (alerts v1)' Pid=<PID> '<NODE_NAME' (<IP_ADDRESS>:<PORT>)
##########################

Patch level detected:SP Analyst Agent for Unix 5.50
Product Version: Sysload 5.5.0

Description :Event on a SP Analyst Agent are not displayed (on the Console or in SP Monitor).

Environment

OS: All
OS Version: All

Cause

Cause type:
Configuration
Root Cause: The SP Analyst Agent can't contact the Management Server on that port and address.

Resolution

The address and the port that appear in the log has to be checked from a network point of view.

If there is a firewall, it might be necessary to have a fixed port instead of a dynamic port on the Management Server. In that case the following parameter has to be set:
[Listener]
Listener=

:

Fix Status: No Fix
 

Additional Information

Workaround :
N/A