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Step 3 on the upgrade to v6 KO: "Dollar Universe 5 couldn't be stopped"

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Article ID: 85671

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the univiewer.log this kind of error appear when doing the Step 3:

###############################
|ERROR|X|STEP_3_RUNNING|DuasUpgradeLiveParametersController.stopV5Internal:643|Dollar Universe 5 couldn't be stopped. : STARTED 
|ERROR||BackgroundWorker-37|com.orsyp.kmeleon.document.upgradewizard.controller.DuasUpgradeLiveParametersController$4|Dollar Universe 5 couldn't be stopped. 
com.orsyp.UniverseException: Dollar Universe 5 couldn't be stopped. 
###############################

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :When trying to upgrade a 5.x node on Unix which is started as root, the step 3 ( stop of the v5 node) always fail, and the v5 node is not stopped.

Environment

OS: All Unix

Cause

Cause type:
Configuration
Root Cause: The uxioserv process of the node in v6 was started as univa, and the uxioserv process of the node in v5 was started as root.

Resolution

In order to be able to stop the v5 node, there are two options:

1. Start the v5 node as univa instead of root, you should probably have to launch the script $UXMGR/ux_dus_rights.sh first to adjust the permissions / owner of the binary/data files

2. Start the v6 node as root, for that you should do the following;
- stop the v6 node via the command unistop
- set the owner to root via this command: uxrights -m assign -a root
- start the v6 node via the command unistart

Then, you can retry the Step 3 and this time the v5 node should be correctly stopped

Fix Status: No Fix
 

Additional Information

Workaround :
N/A