Step 3 on the upgrade to v6 KO: "Dollar Universe 5 couldn't be stopped"

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Article ID: 85671

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
On the univiewer.log this kind of error appear when doing the Step 3:

###############################
|ERROR|X|STEP_3_RUNNING|DuasUpgradeLiveParametersController.stopV5Internal:643|Dollar Universe 5 couldn't be stopped. : STARTED 
|ERROR||BackgroundWorker-37|com.orsyp.kmeleon.document.upgradewizard.controller.DuasUpgradeLiveParametersController$4|Dollar Universe 5 couldn't be stopped. 
com.orsyp.UniverseException: Dollar Universe 5 couldn't be stopped. 
###############################

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :When trying to upgrade a 5.x node on Unix which is started as root, the step 3 ( stop of the v5 node) always fail, and the v5 node is not stopped.

Cause

Cause type:
Configuration
Root Cause: The uxioserv process of the node in v6 was started as univa, and the uxioserv process of the node in v5 was started as root.

Environment

OS: All Unix

Resolution

In order to be able to stop the v5 node, there are two options:

1. Start the v5 node as univa instead of root, you should probably have to launch the script $UXMGR/ux_dus_rights.sh first to adjust the permissions / owner of the binary/data files

2. Start the v6 node as root, for that you should do the following;
- stop the v6 node via the command unistop
- set the owner to root via this command: uxrights -m assign -a root
- start the v6 node via the command unistart

Then, you can retry the Step 3 and this time the v5 node should be correctly stopped

Fix Status: No Fix
 

Additional Information

Workaround :
N/A