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Error in Dollar Universe Explorer when login with an non Admin User


Article ID: 85662


Updated On:


CA Automic Dollar Universe


Error Message :
<!DOCTYPE html> <html> <head> <title>Error</title> <link rel="shortcut icon" href="data:image/png;base64,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"> <style> html, body, pre { margin: 0; padding: 0; font-family: Monaco, 'Lucida Console', monospace; background: #ECECEC; } h1 { margin: 0; background: #A31012; padding: 20px 45px; color: #fff; text-shadow: 1px 1px 1px rgba(0,0,0,.3); border-bottom: 1px solid #690000; font-size: 28px; } p#detail { margin: 0; padding: 15px 45px; background: #F5A0A0; border-top: 4px solid #D36D6D; color: #730000; text-shadow: 1px 1px 1px rgba(255,255,255,.3); font-size: 14px; border-bottom: 1px solid #BA7A7A; } </style> </head> <body> <h1>Oops, an error occured</h1> <p id="detail"> This exception has been logged with id <strong>716f0581g</strong>. </p> </body> </html>‚Äč

Patch level detected:Dollar Universe Explorer 6.6.21
Product Version: Dollar.Universe 6.6.21

Description :This issue concerns users, with a appropriated roles assigned in Univiewer and that want to connect to Dollar Universe Explorer with a non administrator account.

The authentication on the DUX portal fails and an error is displayed on the portal page.

Only user with Univiewer Admin Rights can connect successfully.


Cause type:
Root Cause: N/A


OS: All
OS Version: Any OS on which DUX is supposed to be installed and is running.


Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Explorer
Version: Dollar.Universe 6.7.41

Additional Information

Workaround :