Undeploying Univiewer WebConsole is unsuccessful via Tomcat due to univiewer_server.log being used during uninstall procedure.

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Article ID: 85661

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
In the catalina.out :

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SEVERE: [D:\du\apache-tomcat-6.0.32\webapps\univiewer_webconsole_4.0.11_all_os\WEB-INF\logs] could not be completely deleted. The presence of the remaining files may cause problems
############################################### 

Patch level detected:Univiewer Console 4.0.00
Product Version: Dollar.Universe 6.0.0

Description :Univiewer Webconsole will not be removed from Apache Tomcat correctly when undeployed from the Apache Tomcat console.

Cause

Cause type:
By design
Root Cause: The problem is related to the univiewer_server.log file being in use at the uninstall time of the Univiewer Webconsole.

Environment

OS: All

Resolution

In order to make sure the complete folder of the UVC WebConsole can be deleted, the Tomcat web servlet must be stopped first. Please stop the Tomcat instance where UniViewer WebConsole is deployed prior to undeploying.

Fix Status: No Fix
 

Additional Information

Workaround :
N/A