EMS writing to the UIM DB failing

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

testing the EMS and alarm routing the are some ems syncing problems to the UIM DB with the following getting written to the log file:

Aug 21 15:56:09:445 [maintenanceTimer, ems] Cancel rule: false uim_db_sync triggered by: com.ca.uim.schedule.uim_db_sync exceeded maxRunDurationForActions: 10000(msec)

Environment

EMS - 9.01 Robot - 7.91 Hub - 7.91 Data_engine - 8.50 UIM is 8.51

Cause

In the directory list, the action_manager queue was having a large number of sds files.

Directory of e:\Nimsoft\hub\q\action_manager

26/09/2017 12:04 <DIR> .

26/09/2017 12:04 <DIR> ..

26/09/2017 12:04 104,857,828 16.sds

26/09/2017 12:04 0 17.sds

The queue was not clearing at all

Resolution

backup the sds file to some other place and clear the

e:\Nimsoft\hub\q\action_manager directory

Additional Information

You can increase the max duration by adding following key in action_manager section of EMS through raw_configure.

Key : max_run_duration_for_actions
Value : 50

Default value of this parameter is 10 seconds.