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Why do I get an error when launching the OneClick console "JAR resources in JNLP file, are not signed by same certificate"?

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Article ID: 8563

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Updated On:

Products

CA Spectrum

Issue/Introduction

Unable to launch OneClick consoles.  We are getting the following error:

"JAR resources in JNLP file, are not signed by same certificate".

Cause

looking at the history file, the oneClick server is on version 10.2.1 but patches from 10.01.01 and 10.0.0 are installed on top of it. 

 

10.2.1.0.98 05/24/2017 11:03 

Spectrum_10.01.01.PTF_10.1.114 installed on 05/29/2017 10:45:05. 

Spectrum_10.00.00.PTF_10.0.001 installed on 08/20/2017 10:21:22. 

 

The patches are specifically for the OneClick server, so there is a mixture of OneClick system files, from 3 different releases.  

10.01.01.PTF_10.1.114 

REQUIREMENTS 

SPECTRUM 10.01.00 and 10.01.01 are the prerequisites for installation of this patch. 

This patch must be installed on the OneClick Server. 

 

OVERVIEW 

This is a PTF for the following issue:

Symptom: Parameter page do not list all the groups for group devices only reports. 

Resolution: Parameter page for group devices only reports will now list all the groups. 

(DE161482, 00364361) 

 

 

10.00.00.PTF_10.0.001

REQUIREMENTS 

SPECTRUM 10.00.00 is a prerequisites for installation of this patch. 

This patch needs to be installed on OneClick. 

 

OVERVIEW 

This is a PTF (Program Temporary Fix) for the following issues: 

 

Symptom: In OneClick Explorer view, containers are not showing proper color based on roll-up condition. 

Resolution: In OneClick Explorer view, containers now show proper color based on roll-up condition. 

(368017, 0121184) 

 

Symptom: Unable to run OneClick client without JCE Unlimited policy file installed. 

Resolution: Allow OneClick client to run without JCE Unlimited policy file installed, disabling minor functionality that requires AES256 encryption. 

(361503, 00093316) 

(365240, 00093316) 

 

Symptom: OneClick users are not able edit/copy Service Performance Manager templates due to decryption failure. 

Resolution: OneClick users can edit/copy Service Performance Manager templates, but will have to re-enter the password. 

(363216, 00073190) 

 

Symptom: Customer has noticed that on the MLS between 5 to 10 days there is a memory leak that causes Spectrum to run out of memory. 

Resolution: Spectrum will not run out of memory due to this issue. 

(363482, 00014549)

Environment

Any Spectrum version.

Resolution

To bring them all to the same version, reinstall 10.2.1, on the OC servers, that have mixed files. 

Or upgrade to a new version, e.g 10.2.2 on all servers.  i.e. all OneClick and all SpectroSERVERs. 

This will overwrite all system files and bring them to the same version.