The job stays in pending status and then aborts.

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Article ID: 85629

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
The message in the job log will be :
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 /universe/RCCPRD/bin/u_batch[16]: 0403-057 Syntax error at line XXX : `"' is not matched.

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Patch level detected:Dollar Universe 6.5.01
Product Version: Dollar.Universe 6.5.01

Description :Executed jobs will systematically remain between 1 and 2 minutes in pending and then abort.

ATTENTION!! This problem is often detected after an upgrade to DUAS 6.4.xx or in DUAS 6.4.xx when an Email Sender address has been entered Email Notification Parameters for at least one but not for all Areas.

Cause

Cause type:
Defect
Root Cause: N/A

Environment

OS: IBM AIX
OS Version: All UNIX related Operation systems are impacted

Resolution

# Workaround:
It will be either to fill all S_SMTP_SENDER_ variables with a valid smtp recipient or to leave all of these variables empty. The global email sender adress does not interfere with his issue!!

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.5.21

Additional Information

Workaround :
N/A