The agent for AS400 5.60 can't start after installing - "no period defined for real-time collection"

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Article ID: 85627

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the sldrmd_log the following kind of errors appear after trying to start the collector:

####################
coll - ERROR : no period defined for real-time collection (see mandatory keyword 'piod' in sect 
coll - ERROR: internal error, loading parameters from init file failed 
####################

Patch level detected:SP Analyst Agent for OS/400 5.60
Product Version: Sysload 5.6.0

Description :The collector can't start after installing the agent AS400 5.60

Cause

Cause type:
Configuration
Root Cause: The problem comes from the fact that the CCSID (character code set id) of the session on the AS400 does not accept the characters " [ " or "]".

Environment

OS: IBM AS/400

Resolution

In order to workaround the issue, please perform the following on the AS400 session:

1. Change the CCSID code for the current session with the following command:
CHGJOB CCSID (297)

2. Reinstall the agent

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0

Additional Information

Workaround :
N/A