Windows 2012: Jobs Abort with "Could not Submit" Action and "Cannot load environment" on job log

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Article ID: 85608

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
In the job log of the Aborted Jobs, the following kind of messages appear:
#########
Cannot load environment 
The syntax of the command is incorrect. 
#########

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0

Description :The symptoms are: sporadically, some jobs abort with a job log that says "Cannot load environment".
On the Univiewer Console, the action button "Could not Submit" appears on those executions.
A simple relaunch of this job allows the job to Complete successfully.

Cause

Cause type:
Other
Root Cause: The issue was due to a Windows bug that affected the creation of a process sporadically.

Environment

OS: Windows
OS Version: Windows 2012 and Windows 2012 R2 are affected

Resolution

We have had the feedback from several customers that updating the Windows 2012 servers with the last KBs from Windows Update has allowed to completely erradicate the issue.

We still don't know exactly what is the KB containing the fix, but should be one of these two: KB3192884 (MS16-120) or KB3175024.

Please ask your Windows System Administrators to apply those KB on the impacted systems.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.7.41

Additional Information

Workaround :
N/A