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Problem installing patch T6BJ027

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Article ID: 8558

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

Patch installation fails with the error messages below :

 

/app/CA/WorkloadAE/autosys/bin/autoflags: error while loading shared libraries: libascmn.so: cannot open shared object file: No such file or directory 

/app/CA/WorkloadAE/autosys/bin/autoflags: error while loading shared libraries: libascmn.so: cannot open shared object file: No such file or directory 

This patch is for CA Workload Automation AE 11.3.6. It is NOT compatible with the version available on the system. 

/app/CA/WorkloadAE/autosys/bin/autoflags: error while loading shared libraries: libascmn.so: cannot open shared object file: No such file or directory 

The current product version is . 

Error. Retrieve the log file at /tmp/WAAE_11_3_5_6_EEMSDK_CR05_Nov_02_12_29.log.

Environment

LINUX ORA 11.3.6 SP4

Resolution

1 - This specific patch needs to be installed on the Autosys machine where the as_server is running. 

2 - In case you are on the correct machine, please check the following :

 

You are missing AutoSys environment variables. 

 

You will need to configure your environment in order to be able to run the commands in the $AUTOSYS/bin directory. 

 

Let's say AutoSys is installed under /app/CA/WorkloadAE/autosys.

You then need to know what identifier your OS uses to define the library path; 

Example: 

- Solaris, Linux: LD_LIBRARY_PATH 

- HP: SHLIB_PATH 

- AIX: LIBPATH 

 

Then set the following variables using the appropriate location for AutoSys and library path designation for your OS as in this example; 

 

For Solaris / Linux: 

LD_LIBRARY_PATH=/app/CA/WorkloadAE/autosys/lib:$LD_LIBRARY_PATH 

export LD_LIBRARY_PATH 

 

PATH=/app/CA/WorkloadAE/autosys/bin:$PATH 

export PATH 

 

AUTOSYS=/app/CA/WorkloadAE/autosys 

export AUTOSYS 

 

NOTE: It is recommended that the above commands be placed in the user's profile so that they do not have to be set each time.