After an abnormal shutdown, Dollar Universe can not be stopped or started anymore.

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Article ID: 85578

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In the prompt when you tried to launch uxshutdown command, the following error will appear:

###################
The procedure entry point XmlFreeDoc could not be located in the dynamic link library LIBUXXML.dll
###################

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After an abnormal shutdown, Dollar Universe can not be stopped or started anymore.
 

Cause

Cause type:
Other
Root Cause: System issue or abnormal shutdown caused a corruption of libuxxml.dll.
 

Environment

OS: Windows
OS Version: All Windows
 

Resolution

- Check the uxversion file in order to know the last fix installed.
- Check if you still have the patch installation or ask Orsyp Support for it.
- Open the Patch installation folder and extract/copy "LIBUXXML.dll" file
- Backup the LIBUXXML.dll present in EXEC directory
- Paste the extracted "LIBUXXML.dll" and replace the old library.
- Startup Dollar Universe.

Fix Status: No Fix
 
 

Additional Information

Workaround :
N/A