Startup of Strong and Risk Authentication services failed with bootstrap error

Products

• CA Advanced Authentication
• CA Strong Authentication
• CA Risk Authentication
• CA Advanced Authentication - Risk Authentication (RiskMinder / RiskFort)
• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)

Issue/Introduction

When trying to startup risk auth or strong auth services after a fresh install, the arcotwebfortlog throws below errors:

10/26/17 16:53:36.978 FATAL STARTUP      00004448 00WFMAIN - [UDS-STARTUP] createUdsServiceInstance failed: Bootstrap process not completed
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - [UDS-STARTUP] Failed to obtain UDSObject!. Got NULL.
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - Initializing URS Failed!.

Environment

Release: 9.1.x
Component: Symantec Strong Authentication & Symantec Risk Authentication.

Cause

This error occurs when the bootstrap is has not been done before trying to start the services and UDS is not deployed.

Resolution

Please complete the bootstrap task from the admin console by logging into the masteradmin and then deploy the arcotUDS.war

Reference documentation link: Perform the Bootstrapping Tasks