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RiskAuth and Strong auth service don't start

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Article ID: 8557

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Updated On:

Products

CA Advanced Authentication CA Strong Authentication CA Risk Authentication

Issue/Introduction

When trying to startup risk auth or strong auth services after a fresh install, the arcotwebfortlog throws below errors:

10/26/17 16:53:36.978 FATAL STARTUP      00004448 00WFMAIN - [UDS-STARTUP] createUdsServiceInstance failed: Bootstrap process not completed
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - [UDS-STARTUP] Failed to obtain UDSObject!. Got NULL.
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - Initializing URS Failed!.

Environment

Release: ARCWFT05900-8-Arcot-WebFort-for Windows
Component: Strong Authentication

Cause

This error occurs when the bootstrap is has not been done before trying to start the services and UDS is not deployed.

Resolution

Please complete the bootstrap task from the admin console by logging into the masteradmin and then deploy the arcotUDS.war

Here is the documentation link:

Perform the Bootstrapping Tasks