Autopatch upgrades failure --impossible to find the cause because all files are remove

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Article ID: 85535

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Error Message :
N/A

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :In case the autopatch upgrade fails, all log files are remove during the rollback procedure. These logs are important because the dump log file could reveal relevant information about the reason of the failure.

Cause

Cause type:
Defect
Root Cause: The installation log file are all deleted during rollback, when autopatch upgrade fails.

Environment

OS: All

Resolution

During Autopatch, if there is an error in InstallShield, now the file maintenance.log contains installshield log.
For all OS: Persisting maintenance.log will contains autopatch installation logs.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.7.21

Additional Information

Workaround :
N/A