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Failed to provision endpoint accounts in CA Identity Manager with the error "[attribute] not found in attribute registry!"

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Article ID: 8553

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When trying to provision new endpoint accounts to users in CA Identity Manager, you come across the following error: 

FAILURE: Connector Server Add (eTADSAccountName=ACCOUNT_NAME)
rc:  0x0011 (Undefined attribute type)
msg: Connector Server Add failed: code 17 (UNDEFINED_ATTRIBUTE_TYPE): failed 
to add entry eTADSAccountName=ACCOUNT_NAME,eTADSOrgUnitName=ORG,eTADSDirectory
Name=DIRECTORY,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa: [ATTRIBUTE] not found in 
attribute registry! (ldaps://CONNECTORSERVER.FQDN:20411) COMPLETED JOB 0: SendAddJob [eTADSAccountName=ACCOUNT_NAME, rc=17(Connector Server Add failed: code 17 (UNDEFINED_ATTRIBUTE_TYPE): failed to add entry eTADSAccountName =ACCOUNT_NAME,eTADSOrgUnitName=ORG,eTADSDirectoryName=DIRECTORY,eTNamespaceName=
ActiveDirectory,dc=im,dc=etasa: [ATTRIBUTE] not found in attribute registry! (ldaps:// CONNECTORSERVER.FQDN:20411))], status=ERROR

Environment

Release: CAPUEL99000-12.5-Identity Manager-Blended upgrade to Identity &-Access Mgmt Ente
Component:

Resolution

Restart all Provisioning Server, C++ Connector Server and Java Connector server services on all machines in the environment.