SP Portal don't collect most VMHost and VMCluster metrics

Products

• CA Automic Sysload

Issue/Introduction

Affects Release version(s): 5

Error Message :
On the sldppcoll.log this kind of errors appear:
#########################################
Error: the time-out interval for parallel agent request notification elapsed (240 secs for 2 agents). Dest count: 1, packet count: 5400, Agt list: [dsaprfo004|VMHOST|DSAPRFO012|des0000079.oob3.pfa.local|] [dsaprfo004|VMHOST|DSAPRFO012|des0000080.oob3.pfa.local|]
#########################################

Patch level detected:Sysload Portal 4.11
Product Version: Sysload 5.7.0

Description :SP Portal don't collect most VMHost and VMCluster metrics

Cause

Cause type:
Configuration
Root Cause: Tunning needed to be done on the sldppcoll.ini because the vmware agents have a lot of metrics

Environment

OS: Windows Server 2008
OS Version: 2008 R2 x64

Resolution

Edit the file sldppcoll.ini and set these parameters:

[PROCESSING]
ParallelAgentReqResponseNotificationTimeoutSecsPerAgt=600
ParallelAgentReqNoPacketsPerBlock=150

Then relaunch a daily collect

Fix Status: Released

Fix Version(s):
Component: Portal
Version: Sysload 5.7.0

Additional Information

Workaround :
N/A