SAP jobs terminated successfully but execution in Dollar Universe is still in "running" status.

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
In 'universe.log' file : 
###########################################################################################
<< 2013-02-17 23:15:27 0009564/uxjobend /u_io_callsrv /000000000 - u_connect error : (WinSock): Connection refused (host 
[S0140BEL])
<< 2013-02-17 23:15:27 0009564/uxjobend /CALL_UXIOSRV /000000000 - u_io_callsrv(on S0140BEL,GRBELP,X) returns error -1
<< 2013-02-17 23:15:27 0008064/uxjobend /u_io_callsrv /000000000 - u_connect error : (WinSock): Connection refused (host 
[S0140BEL])
<< 2013-02-17 23:15:27 0008064/uxjobend /CALL_UXIOSRV /000000000 - u_io_callsrv(on S0140BEL,GRBELP,X) returns error -1
########################################################################################### 

Patch level detected:Dollar Universe 5.3
Product Version: Dollar.Universe 5.3.3 FX25002

Description :SAP jobs terminated successfully but execution in Dollar Universe is still in "running" status.

Environment

OS: Windows
OS Version: All
Related configuration item(s): SAP Manager 4.4.1

Cause

Cause type:
Configuration
Root Cause: It can occurs when the Dollar Universe IO server is overloaded and cannot answer in time for the jobs ending (sent by uxjobend process).

Resolution

1) In the DUAS Company 'def' files, define the following variables :
U_CONNECT_ITER_INTERVAL 2001
U_CONNECT_ITER_NBMAX 20

U_CONNECT_ITER_INTERVAL
Interval between the connection retries to the IO server. It is recommended to use 2001 for Windows or 2 for UNIX.
This is to make sure we avoid a retry and a new job starting exactly at the same time.

U_CONNECT_ITER_NBMAX
Number of retries if a connection to the IO server fails.The recommended value is 20.

Do the same in the file 'uxsetenv.bat' :

U_CONNECT_ITER_INTERVAL=2001
U_CONNECT_ITER_NBMAX=20


2) On SAP Manager side, edit the files ''uxsetenv.bat' and 'SAP.def' and define the following variables :

U_RFC_TIMEOUT: Indicates the timeout (in seconds) for an ''idle'' Manager for SAP RFC connection. The default value is 3600 (1 hour).
UXSAP_CYCLE_RETRY: Delay in seconds between two connection retries.
UXSAP_NB_CONNECT_RETRY: Number of times that the Manager will attempt to connect to SAP before giving up.


Exemple :
U_RFC_TIMEOUT un-comment the variable and set it to 3600
UXSAP_CYCLE_RETRY 4
UXSAP_NB_CONNECT_RETRY 5

Fix Status: No Fix
 

Additional Information

Workaround :
N/A