Unijob nodes present the "Unknown Status" on the Univiewer Console

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Article ID: 85501

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 1

Error Message :
None

Patch level detected:Unijob 1.4.0
Product Version: Unijob 1.4.5

Description :Unijob nodes present the following status on the Univiewer Console : Unknown Status

Cause

Cause type:
Configuration
Root Cause: The Alert Management service is not activated by default on the Univiewer Management Server version 3.x

Environment

OS: All
OS Version: any OS

Resolution

Start the Alert Management service on the Univiewer Management Server.

Edit the Node Settings of the Management Server via the Univiewer Console.
Go to Optional Services and set the value : Enable Alert Management to Yes
Then restart the management server.
The status of the Unijob Nodes should be correct.

Fix Status: No Fix

Additional Information

Workaround :
N/A