Alerts are not displayed in the BMC Patrol Console

Products

• CA Automic Dollar Universe

Issue/Introduction

Affects Release version(s): 5

Error Message :
 After having enabled the Manager for BMC Patrol 3.1 trace mode (U_KMU_TRACE set to Y) inside the files 'uxsetenv' & 'uxsetenv_ksh', the 
uproc job log contains the following messages : 
###############################
 UNIVERSE NODE : (oawxas22), Company (UNIPRE), Area (X) 
 UNIVERSE NODE : (oawxas22), Company (UNIPRE), UNI_passcom.dat File name (/tools/bpm/Patrol3/AIX6.1-
 64/universe/config/oawxas22/UNI_passcom.dat) 
 JOB UNIVERSE : Uproc (SURVE11DEB), Numproc (0009587), Etat (I) 
 PemnBPing : Host (oawxas22), Port (3181), TimeOut (100), Date Wed Jul 25 14:48:32 2012 
 PemnBPing Erreur : Code (<timeout> ), Date Wed Jul 25 14:48:32 2012
###############################

 Those errors messages mean that the Manager for BMC Patrol 3.1 can't communicate with the Patrol Agent.  

Patch level detected:Manager for BMC Patrol 3.1
Product Version: Dollar.Universe 5.6.0 FX25010

Description :Alerts coming from Manager for BMC Patrol 3.1 (i.e : Uproc Aborted, ....) are not displayed in the BMC Patrol Console.

Environment

OS: IBM AIX
OS Version: AIX6.1
Related configuration item(s): DUAS 5

Cause

Cause type:
Configuration
Root Cause: As our Manager for BMC Patrol 3.1 is not officially supported on AIX 6.1, this problem is due to the fact that the BMC Manager for Patrol 3.1 Exemple : After the Manager for BMC Patrol 3.1 installation and configuration, the following links were created :
4254 lrwxrwxrwx 1 root system 46 Mar 31 2011 libuxspv.a -> /tools/universe/UNIPRE/exec/lib/libuxspv_pat.a< 4255 lrwxrwxrwx 1 root system 46 Mar 31 2011 libuxspv.a_model -> /tools/universe/UNIPRE/exec/lib/libuxspv_pat.a
With AIX 6.1 the library 'libuxspv_pat.a' doesn't exist so the right library name is : 'libuxspv_pat.so' (shared library).

Resolution

- Stop the running Dollar Universe Company ,

- Remove the existing links in $UXEXE/lib :
libuxspv.a -> /tools/universe/UNIPRE/exec/lib/libuxspv_pat.a
libuxspv.a_model -> /tools/universe/UNIPRE/exec/lib/libuxspv_pat.a

- Create the link in $UXEXE/lib :
libuxspv.so -> ./libuxspv_pat.so

- Restart the Dollar Universe Company

Fix Status: No Fix
 

Additional Information

Workaround :
N/A